Use Case · Support Teams
Support routing that escalates with context — not frustration
We build IVR triage, intelligent routing, and escalation workflows for support teams — routine questions resolve fast, complex issues reach the right specialist with full conversation history.
20-minute fit check · Discovery Sprint after fit · Builds from $25K
Status quo
The cost of the status quo
Typical monthly cost
~$4,800/mo — three agents spending 10 hrs/wk each on repetitive tickets that could be triaged automatically
60–70% of support tickets are repetitive questions with known answers
First response time directly impacts customer satisfaction and retention
Complex issues get buried behind simple password resets in generic queues
No systematic routing to the right specialist by skill or priority
Follow-up on open tickets requires manual tracking and reminders
After-hours callers hit voicemail with no triage or callback workflow
Scope
What we deliver in a fixed-scope build
- IVR intent routing — billing, technical, status, and escalation paths
- Knowledge-base-driven resolution for routine inquiries
- Skill-based and priority routing to the right specialist
- Escalation handoff with full transcript and customer context
- Ticket system or CRM sync — Zendesk, Intercom, Jira, or custom
- Path analytics, recordings, and SLA dashboards for leadership
Typical build band
Workflow Builder
From $25,000 · Typical $25K–$55K
8–12 weeks · Internal tool, auth, admin, 1–2 integrations
View engagement pricingHow engagement works
From fit check to production
Preliminary conversation
20-minute fit check — problem, budget, timeline, and engagement model.
02Discovery Sprint
Paid scope doc, architecture, and fixed build quote (from $3,500).
03Fixed-scope build
Milestone delivery with weekly demos — you own 100% of code and IP.
04Retainer
Post-launch support, iteration, and roadmap from $2K/mo.
Delivery approach
What we deliver for support operations
Map intents and IVR paths
Separate billing, technical, status, and emergency routes before queue entry.
Automate routine resolution
FAQs, order status, and confirmations resolve without hold music.
Route complex issues
Skill-based routing sends escalations to the right specialist with context.
Review with analytics
Recordings and path analytics show where callers drop off for continuous tuning.
Scope support routing against your call volume
Book a preliminary conversation — we map IVR complexity, integrations, and build band. See also our customer support solution.
Frequently asked questions
For detailed requirements or security review, contact the Dynaris team.
Book a preliminary conversation